You need to add a source to a customer item if you want to reuse it for future payments (for example. B via a billing product). A debit instruction should be put in place as indicated in the payments. Once the direct debit system has been put in place, you should receive notice that will confirm when the payments will be recovered and how much will be the amount – it is advisable to check to confirm that the details are correct. In most cases, if a warrant is terminated, you cannot process a payment, but sometimes a warrant is cancelled shortly after payment. In all of these cases, you must contact your client to implement a new mandate. A refund can only be processed after the payment transaction has been completed. If you create a full or partial refund for a payment that has not yet been made, the refund will be made as soon as the statement of the charge has been concluded. In the case of a payment in which the status of the lot object has been passed into failed, full and partial repayments, full and partial repayments will be declared cancelled, as the money has never left the debtor`s bank account. After eight weeks after payment and for up to 13 months, a customer can only contest a payment with their bank if they believe the charge has not been approved. In this case, we automatically make available to the customer`s bank the order that the customer has approved. This does not guarantee that the dispute can be quashed, as the customer`s bank can always decide that the charge has not been approved by the warrant – and that his client is entitled to a refund. Track the quick start of the IBAN item to create your payment form, collect your customers` IBAN and create a source.
After creating a source object, you can load the source to the next step. These notifications must be sent at least 14 calendar days before a payment is created. You can send it closer to the payment date as long as your warrant clearly indicates when your client can expect to receive it. Stripe`s mandate states that this can be done up to two calendar days before future payments, so you can send notifications when setting fees. For recurrent payments of an equivalent amount (for example. B a subscription to a fixed amount), you can indicate several withdrawals to be made with corresponding dates in a single notice. Although they are more reliable than cards, automatic debits can still fail. Default rates vary depending on the industry, customer, supplier and whether you have successfully received a payment from a customer in the past. Due to longer billing times and the way banks handle SEPA debit transactions, there is a risk of confusion between you, your customer, your client`s bank and Stripe.
For example, your customer can contact you and his bank to challenge a payment.